FPFalaq PixelShopify listing

Support

Get help with Falaq Pixel setup, event delivery, and launch access.

Email the support inbox for merchant onboarding, platform connection issues, or attribution delivery questions.

Email supportShopify listing placeholder

Response targets

Launch-day support is email-first, with tiered response targets by plan.

PlanChannelTarget
StarterEmail48h
Growth / BusinessEmail24h
Pro / Scale-upEmail12h
AgencyEmail12h
EnterpriseEmail + Slack channel4h

Common questions

A few boundaries so requests land with the right context.

What should I include in a support email?

Send your myshopify.com domain, affected platform, approximate time window, and one example order or event if available.

Can support help before the Shopify listing is public?

Yes. The support inbox is the right contact for pre-launch access questions and implementation issues.

Are these response targets legal commitments?

No. They are launch support targets for routing priority by plan.