Privacy Policy

Who operates Falaq Pixel

Falaq Pixel is provided under the Falaq Solutions trade name. The Arabic legal name is شركة فلق العالمية لإدارة المشاريع. The English legal name is still to be confirmed where required for formal contracting.

Falaq Solutions is based in Kuwait. You can contact us at support@falaq.solutions.

What we collect

Falaq Pixel helps merchants route ecommerce events from connected stores on Shopify, Salla, or Zid to selected advertising and marketing platforms. Depending on a merchant's configuration, the service may process:

• Store and account identifiers needed to operate the app.
• Event details such as page views, product views, add-to-cart events, checkout activity, purchases, order identifiers, timestamps, currency, value, and product metadata.
• Customer and visitor identifiers supplied by the merchant platform or browser, such as email address, phone number, IP address, user agent, click IDs, cookies, and platform-specific event identifiers.
• Technical logs needed to keep the app working, investigate delivery issues, and protect the service.

Merchants decide which platforms they enable and what data they send through Falaq Pixel. Merchants are responsible for their own notices, consent flows, and lawful basis for using the service.

How we use information

We use information to provide, maintain, troubleshoot, secure, and improve Falaq Pixel. This includes receiving ecommerce events, normalizing event payloads, forwarding events to configured destinations, preventing abuse, analyzing app performance, and communicating with merchants about support or account matters.

We do not sell personal information. We do not use merchant event data to build unrelated consumer profiles.

Data residency

Falaq Pixel is designed to store application data in the European Union, currently in AWS eu-central-1 through our database and hosting providers. Some subprocessors or destination platforms may process data in other regions under their own terms and privacy policies.

Retention

By default, Falaq Pixel retains event and operational records for 24 months unless a shorter period is required by law, requested by the merchant, or needed for deletion after account closure. Aggregated or de-identified records may be retained when they no longer identify a merchant customer or visitor.

Subprocessors

We use the following subprocessors and destination platforms to provide Falaq Pixel. A platform receives data only when it is used to provide the service or when a merchant configures that destination.

• Meta: https://www.facebook.com/privacy/policy/
• TikTok: https://www.tiktok.com/legal/page/row/privacy-policy/en
• Snap: https://values.snap.com/privacy/privacy-policy
• Google: https://policies.google.com/privacy
• Klaviyo: https://www.klaviyo.com/legal/privacy/privacy-notice
• Pinterest: https://policy.pinterest.com/privacy-policy
• Hesabe: https://hesabe.com/privacy — payment processing. Falaq Pixel transmits the merchant's billing email, plan selection, and billing country to Hesabe; the merchant enters card details directly on Hesabe's hosted checkout, so Falaq Pixel never sees the card number or CVV. Hesabe returns a tokenized reference that Falaq Pixel stores encrypted for recurring charges.
• Vercel: https://vercel.com/legal/privacy-policy
• Neon: https://neon.com/privacy-policy

Security

We use reasonable technical and organizational measures appropriate for the current service, such as access controls, encrypted transport where supported, and operational logging. No internet service can guarantee absolute security.

Your choices

Merchants may request access, correction, export, or deletion of account data by contacting support@falaq.solutions. If you are a customer or visitor of a merchant using Falaq Pixel, please contact that merchant first because they control the ecommerce relationship and the data they send to us.

Changes

We may update this policy as the service changes. The Last Updated date shows when this page was last revised.